Refund policy
Our Happiness & Quality Guarantee
At Claw & Paw Apparel, we want you to love your order as much as we love our pets.
If something isn't right, please reach out within 30 days of receiving your order and we'll do everything we can to make it right.
Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, we'll gladly replace it or issue a refund.
Examples include:
- Printing defects
- Damaged items upon arrival
- Incorrect size or item received
- Manufacturing defects
To help us investigate, please email us a photo of the issue along with your order number.
Once verified, we'll provide a replacement at no additional cost or issue a refund if a replacement isn't possible.
Returns & Exchanges
If you've changed your mind or ordered the wrong size, we accept returns and exchanges within 30 days of delivery for items that are:
- Unused
- Unwashed
- In original condition
To start a return or exchange, simply contact us with your order number and details about the item you'd like to return.
Please note that return shipping costs may apply unless the item arrived damaged or defective.
Refund Processing
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds are typically processed within 3–5 business days to your original payment method.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Washed or worn apparel
- Gift cards
- Final-sale items (if applicable)
Need Help?
We're a small, pet-loving business and we're always happy to help.
Contact us anytime through the chat feature on our website or email us at:
Dexter and Rosie may supervise the process, but we'll handle the customer service. 🐱💕